We will announce more detail of this treatment in September. Please understand that we cannot guarantee this processing will always result in improved quality. This process will upscale the images using Canon image processing technology that aims to produce better image quality than standard upscaling techniques. Whilst we cannot recover the lost data, we are investigating a way to improve the quality of the thumbnail images where the original images were larger than 2048 pixels on the long side. As a temporary measure we have made the lower resolution, thumbnail*1 version of the lost files, available for use as the originals. We would now like to inform you of a planned treatment for any lost JPEG images that were larger than 2048 pixels on the long side. We apologize to the users of our platform “image.canon” for any inconvenience you may have experienced due to the recent incident involving the loss of some of your image files from our platform.Īs we announced on August 12th, if your lost images were 2048 pixels or smaller on the long side and in the JPEG format then they have been restored to their originals. *substitute thumbnails are resized images (2048 pixel on the long side) which were automatically generated when uploaded images were stored in image.canon” and now are the substitutes of the “lost JPEG files that were larger than 2048 pixels on the long side”. Video files, RAW image files and JPEG files no larger than 2048 pixels on the long side of the images are not applicable. Therefore please note that images you have deleted after 9:00 (JST), September 17, 2020, may be included in the applicable images. Lost JPEG images that were larger than 2048 pixels on the long side.ĭuring the period from Septem9:00 (JST) to September 18, 23:00 (JST), as a preparatory step, we will generate copies of applicable images, and use them for the upscaling process. Users who have lost JPEG files larger than 2048 pixels on the long side of the images due to the incident involving the loss of users’ image files on our image.canon platform. The guidelines for the upscaling process are as follows.
Please understand that the process does not restore the quality of the images to the quality of the lost original images and may not always result in improved quality of the thumbnail.
This upscaling process increases the number of pixels by smoothly interpolating the details of the image during upscaling and generates images that look more natural. We will now offer an “upscaling process”, which upscales the substitute thumbnails to 16 times in size (4 times the length x 4 times the width) using Canon image processing technology. On 18th August, we explained that we were looking to improve the quality of the substitite thumbnails(*) for the lost original images (larger than 2048 pixels on the long side).
We sincerely apologize for any inconvenience you may have experienced due to the recent incident involving the loss of some of your image files from our image.canon platform.